Term and Conditions

Welcome to JL Audio Sales! These Terms and Conditions govern your use of our website and the purchase of our premium audio products. By accessing our website and making a purchase, you agree to be bound by these terms.

1. User Obligations and Responsibilities

1.1 Account Registration

While not required for browsing, creating an account may be necessary for certain features. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account

1.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Misrepresent your identity or provide false information

1.3 Age Requirement

You must be at least 18 years old to make purchases on our website, or have parental/guardian consent.

2. Products and Services Description

2.1 Product Categories

JL Audio Sales specializes in premium audio equipment including:

• Amplifiers and amplifier accessories
• Subwoofers and enclosed systems
• Audio connection systems
• Bluetooth® receivers
• Car audio equipment
• Home audio components
• Specialized installation hardware

2.2 Product Information

We strive to provide accurate product descriptions, specifications, and images. However, we reserve the right to correct any errors and cannot guarantee that all information is completely error-free.

2.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

3. Orders and Payment Terms

3.1 Order Process

Placing an order constitutes an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and we do not store complete credit card details on our servers.

3.3 Pricing and Taxes

All prices are listed in US dollars. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

3.4 Order Confirmation and Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive an order confirmation and tracking information via email once your order ships.

4. Shipping and Delivery

4.1 Shipping Methods

We offer the following shipping options:

• Standard Shipping: via DHL or FedEx – $12.95 – 10-15 business days after shipment
• Free Shipping: via EMS for orders over $50 – 15-25 business days after shipment

4.2 International Shipping

We ship globally with the exception of some Asian countries and remote regions. International customers are responsible for:

• Customs duties and taxes
• Complying with import regulations in their country
• Any additional shipping delays due to customs processing

4.3 Delivery Issues

While we make every effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather, customs, or other factors beyond our control.

5. Returns and Exchanges

5.1 Return Eligibility

To be eligible for return or exchange:

• Request must be initiated within 15 days of receiving your order
• Products must be in original condition with all packaging, manuals, and accessories
• Products must show no signs of installation or use

5.2 Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days
2. Provide your order number, products to return, and reason
3. Receive return authorization and instructions
4. Ship items back with all original materials

5.3 Refunds

Refund processing times:

• Credit Card / PayPal: 5-10 business days after return processing
• JCB Card: 7-14 business days after return processing

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.4 Exchanges

For exchanges to a different product:

• Follow the standard return process
• Clearly indicate the product you wish to exchange for
• Price differences will be charged or refunded as applicable
• Standard shipping rates apply to exchanged items
• Processing time: 7-10 business days after we receive your return

6. Intellectual Property

6.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of JL Audio Sales or its content suppliers and protected by international copyright laws.

6.2 Trademarks

JL Audio Sales and our logo are trademarks of our company. Other product and company names mentioned on our website may be trademarks of their respective owners.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include:

• Any resale or commercial use of our website or its contents
• Collection and use of any product listings or descriptions
• Derivative use of our website or its contents
• Use of data mining, robots, or similar data gathering tools

7. Limitation of Liability

7.1 Product Use and Installation

JL Audio Sales is not liable for:

• Damages resulting from improper installation, misuse, or modification of our products
• Any incidental or consequential damages arising from product use
• Compatibility issues with your existing audio systems

7.2 Website Use

To the fullest extent permitted by law, JL Audio Sales shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website.

7.3 Maximum Liability

Our total liability to you for all claims related to these Terms or your use of our website shall not exceed the amount you paid to us in the 12 months preceding the claim.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, United States. Any disputes shall be resolved in the state or federal courts located in Nashville, Tennessee.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified Terms.

11. Contact Information