Our Commitment to Your Audio Experience
At JL Audio Sales, we understand that premium audio equipment represents more than just a purchase—it’s an investment in your listening experience. As audio enthusiasts ourselves, we’re dedicated to ensuring your complete satisfaction with our high-performance amplifiers, subwoofers, audio connections, and other premium audio equipment.
Our streamlined shipping and returns processes are designed to provide you with peace of mind, allowing you to focus on what matters most: experiencing exceptional sound quality.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Timeframe |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment |
| Free Shipping | EMS | Free for orders over $50 | 15-25 business days after shipment |
International Shipping Note: We ship globally, with the exception of some Asian countries and remote regions. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges Policy
Eligibility Requirements
To be eligible for return or exchange, items must meet the following criteria:
- Return/exchange must be initiated within 15 days of receiving your order
- Products must be in original condition with all packaging, manuals, and accessories included
- Products must show no signs of installation or use
Eligible Products
The following product categories are eligible for returns and exchanges:
- Amplifiers and amplifier accessories
- Subwoofers and enclosed systems
- Audio connection systems
- Bluetooth® receivers
- Car audio equipment
- Home audio components
- Other standard audio equipment
Non-Returnable Items
Due to the specialized nature of certain products and to ensure customer safety and product integrity, the following items cannot be returned or exchanged:
- ETXv3 Mounting Hardware – Custom-fit components specific to installation requirements
- EWS and FES Systems – Specialized electronic components with custom configurations
- Light Caps – Small accessory items with limited reuse potential
- M-Series products purchased as part of Closeouts Specials – Final sale items clearly marked as non-returnable
- Opened software or digital products
- Products damaged due to improper installation or use
Return & Exchange Process
Contact our customer service team within 15 days of receiving your order at [email protected] with the following information:
- Order number and date
- Product(s) you wish to return
- Reason for return/exchange
- Your preferred resolution (refund, exchange, or store credit)
- Your contact information
Within 1-2 business days, you’ll receive:
- Return Authorization Number
- Shipping instructions and address
- Return shipping label (if applicable)
Please ensure:
- All original packaging and materials are included
- Product is in original, resalable condition
- Return Authorization Number is clearly marked on the outside of the package
Once we receive your return:
- We will inspect the product within 3-5 business days
- Process your refund or exchange
- Send confirmation email
Refund Information
Refund Timeline
| Payment Method | Refund Processing Time |
|---|---|
| Credit Card / PayPal | 5-10 business days after return processing |
| JCB Card | 7-14 business days after return processing |
Refund Amount
- Full refund of product purchase price
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility, unless the return is due to our error
Note: Your financial institution may require additional time to process and post the refund to your account.
Exchange Process
For exchanges to a different product:
- Follow the standard return process above
- Clearly indicate the product you wish to exchange for
- Price differences will be charged or refunded as applicable
- Standard shipping rates apply to exchanged items
- Exchange processing time: 7-10 business days after we receive your return
International Returns
For our customers across Europe, Australia, and other international markets:
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please ensure proper customs documentation for returns
- Allow additional time for international shipping and processing
Need Assistance?
Our customer service team is here to help with your shipping, return, or exchange inquiries:
Email: [email protected]
Address: JL Audio Sales, 1267 Martin Street, Nashville, TN 37203, United States
Response Time: 1-2 business days
Thank you for choosing JL Audio Sales for your premium audio needs. We’re committed to ensuring your complete satisfaction with our products and service.